Welcome to the Kemimoto Help Center
General Inquiries
For Soundbar/Audio System/Speaker
We apologize for any inconvenience caused by receiving a damaged parcel and product. To help us resolve this issue promptly, please contact us and provide the following information:
1. Won’t Turn On
Please confirm if the wiring and voltage are functioning properly.
How long has the speaker/soundbar/audio system been in use?
Can you provide a photo of the parameter label of battery that is used to power the speaker/soundbar/audio system?
Was the vehicle running when you attempted to turn on the speaker/soundbar/audio system?
Is the fuse in good condition?
2. Bluetooth Connection Issues (Cannot Play or Connect)—-Only for the type that supports BT function
How long have you been using the speaker/soundbar/audio system, and how often does this issue occur?
Is the issue intermittent or persistent?
What is the specific brand&model of the phone you are trying to connect via Bluetooth?
Could you test the connection in a different environment and let us know the results?
Does the same issue occur when using other modes like AUX or USB?
Ensure the speaker is switched to Bluetooth mode and confirm if your phone shows it as connected.
3. Distortion or Noise Issues
What is the actual measured voltage of the power supply?
Could you provide a video to confirm the type of distortion and test it with different music tracks?
At what volume level does the distortion occur?
Does the issue persist when the vehicle is running?
How long has the speaker been in use before this issue started?
4. Remote Control Not Working—-Only for the type that comes with remote control
How long have you been using the remote control?
Has the remote been exposed to water or dust?
Does the remote’s indicator light turn on when you press buttons?
Is the remote control facing directly at the speaker when the buttons are pressed?
5. APP Connection Issues—-Only for the type that supports APP control function
Have you downloaded the proper version of the APP?
Is the speaker powered on and switched to Bluetooth mode?
6. Compatibility Issues
Could you provide photos of the installation location?
Please provide year+brand+model+submodel of the vehicle where the speaker is installed.
For Hard Windshield
Issue Clarification & Info Needed
1.Compatibility Issues:
Please provide the year,brand, model and submodel of your vehicle.
Let us know if there have been any modifications made to the vehicle (e.g., roll cage, roof, etc.).
Details on why you believe the product is not compatible.
Kindly provide photos or a video to show the issue.
2.Installation Difficulties:
Please specify which part or section you find difficult to install or impossible to fit.
Providing photos or a video to show the issue would help us understand the issue better.
3.PC Windshield Damage:
How long the product has been in use?
Please indicate the damaged area and describe how it aligns with the vehicle’s body.
Photos of the damage and its fitment on the vehicle would be greatly appreciated.
4.Glass Windshield Damage:
Was the packaging damaged upon arrival?
Please check and confirm if there are any burrs or chips along the edges of the glass.
If possible, kindly provide photos to show the issue.
For Soft Doors&Cab Enclosures
Was the installation process difficult?
Did you find it particularly challenging or labor-intensive to assemble the pipes or zippers?
What are the most common areas where the zippers tend to get damaged?
How long did it take before issues such as broken zippers or torn fabric appeared?
1.For compatibility issues:
Which specific area(s) of the product do you believe are not compatible? Please also provide the year, brand, model and submodel of your vehicle.
Has the vehicle been modified in any way?
Do you find curved zippers easier to use, or do you prefer vertical zippers?
2.Usage experience during driving:
How effective is the windproof performance?
Is there some noise during driving?
Are there any other aspects of the experience that you find could be improved?
3.Regarding the user manual:
Did you find the instructions detailed and clear?
Do you find it easier to assemble by following the manual or by watching a video tutorial?
For Bags
1.Compatibility Issues:
Please provide the year, brand, model and submodel of your vehicle?
Has your vehicle been modified in any way?
What do you believe is causing the compatibility issue?
If possible, please provide some photos or a video demonstrating the issue and provide a description.
2.Damaged Parts:
Was the product and packaging damaged upon receipt?
How long have you been using the product?
What is the approximate weight of the items you carried in the bag?
Were the road conditions bumpy, and what was the approximate driving speed?
Please provide specific photos of the damaged parts.
3.Zipper Damage:
How long was the product in use before the zipper became damaged?
Please clarify the type of zipper issue:
Did the zipper split open?
Did the zipper puller break?
Were there missing teeth on the zipper track?
Was the bag overfilled when the damage occurred?
Please provide photos of the zipper damage.
4.User Manual Issue:
Did you find the instructions in the manual detailed and clear?
Was the assembly process easy to follow using the manual?
Would you find it more convenient to have a video guide for installation?
For Mirrors
1.Mirror Bracket Damage:
Could you please provide details on the installation process or method you used that may have caused the bracket to break?
We would greatly appreciate it if you could provide photos or a video showing the damage to the bracket.
Additionally, if possible, could you describe in detail the situation during the installation process when the bracket was damaged?
2.Mirror Compatibility Issue:
Could you please provide specific photos or videos that illustrate the incompatibility?
Additionally, please provide the year, brand, model and submodel of your vehicle.
Parcel and product came damaged, what should I do?
We apologize for any inconvenience caused by receiving a damaged parcel and product. To help us resolve this issue promptly, please contact us and provide the following information:
①Your order number.
②Clear photos of the packaging showing all the labels.
③Photos of the damaged parts of the product.
Is this product compatible?
Please check the “FITMENT” section on the product page to verify. If you’re still unsure, please contact us to provide your vehicle’s model and year.
The product does not fit/is not compatible.
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②Your vehicle’s model and year.
③Photos or a short video showing the incompatibility issue with the product.
The product does not work.
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②Your vehicle’s model and year.
③Photos or a short video showing the issue with the product.
Want to return the order/How can I return the order?
We are here to assist you with your return. To help us process your return efficiently, please contact us with the following information:
①The order number.
②The reason for the return.
③Your vehicle’s model and year.
④Photos of the item to determine if it is in a condition suitable for resale.
Want to exchange/How can I change the size of product?
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②Photos of the item to determine if it is in a condition suitable for resale.
③Please check the size chart on the product page first and tell us which size you want to exchange.
Want to return the order/How can I return the order?
We are here to assist you with your return. To help us process your return efficiently, please contact us with the following information:
①The order number.
②The reason for the return.
③Your vehicle’s model and year.
④Photos of the item to determine if it is in a condition suitable for resale.
Want to exchange/How can I change the size of product?
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②Photos of the item to determine if it is in a condition suitable for resale.
③Please check the size chart on the product page first and tell us which size you want to exchange.
The product does not fit/is not compatible.
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②Your vehicle’s model and year.
③Photos or a short video showing the incompatibility issue with the product.
The product does not work.
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②Your vehicle’s model and year.
③Photos or a short video showing the issue with the product.
Missing Accessories/Missing Components
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②A clear photo of the entire product you received.
③Use the “Product Information” section in the instruction manual to identify and specify which accessories are missing.
Sometimes the replacement part will take 2-3 weeks to deliver, please tell us if this timeline ok for you.
My order lost./Not receive order./The tracking not updated(more than 7 days)
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②The chat page with the carrier for this order or the claim number.
③Please tell us if you want a refund or to resend. (The delivery will take 1 week if the product is in stock.)
Missing Accessories/Missing Components
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②A clear photo of the entire product you received.
③Use the “Product Information” section in the instruction manual to identify and specify which accessories are missing.
Sometimes the replacement part will take 2-3 weeks to deliver, please tell us if this timeline ok for you.
My order lost./Not receive order./The tracking not updated(more than 7 days)
We’re here to help resolve any issues you’re experiencing. To assist you better, please contact us with the following information:
①Your order number.
②The chat page with the carrier for this order or the claim number.
③Please tell us if you want a refund or to resend. (The delivery will take 1 week if the product is in stock.)
Product damaged/scratches/ dirty/deformation/wrinkle/paint issue/ color difference
We are committed to addressing the issue promptly and ensuring your satisfaction. To assist you better, please contact us with the following information:
①Your order number.
②Clear pictures of the issue(s), including the packaging and any labels on the product.
I received wrong product
We sincerely apologize for the mix-up. Please follow these steps to resolve the issue:
①Your order number.
②Photos of the product(s) you received, including the packaging and label.
Could not find the size chart of the gloves.
You could find the size chart under the size or color selection buttons.Or refer to the below photos to find the size chart directly.
APP question: Unable to register/Flashback/Unable to connect/Functional bug/Unable to download
To assist you better, please contact us with the following information:
①The product SKU
②Screetshot or video of the APP problem
③Your system type and Phone model
I want to cancel the order/Do not need the order/Order by mistake
We are sorry to hear that you want to cancel your order. To assist you better, please contact us with this information:
①Your order number
②The reason for cancellation
If the order was shipped, we will attempt to intercept the shipment. However, please note that interception is not guaranteed.
If the interception fails, you will need to contact your local logistics carrier to refuse the delivery when it arrives.
